Booking & Payment
Full payment is required before departure. Cash is currently accepted. Online payment options may be introduced in the future.
Cancellation 7 Days or More Before Your Trip
If you cancel at least 7 days before your scheduled trip, any payment already received is eligible for a full refund.
Cancellation 2–6 Days Before Your Trip
Payments are non-refundable. However, you may request to move your booking to another available date.
Rescheduling is subject to availability.
Cancellation 1 Day Before Your Trip
Cancellations made one day before the scheduled trip are non-refundable.
Changing Your Booking Date
If your plans change, contact us as early as possible. Date changes are more likely to be accommodated when requested well in advance and remain subject to boat availability.
Weather & Sea Conditions
Safety comes first.
If the captain decides that weather or sea conditions are not suitable for departure, we will first offer another available date.
If rescheduling is not possible during your stay in Bali, any payment already received will be refunded.
You will never be asked to go to sea when the captain considers the conditions unsafe.
Late Arrival
Please arrive at the confirmed meeting time.
If you are running late, contact us through WhatsApp. When communication is maintained, the captain may wait for you, depending on the conditions and schedule.
The latest practical departure is approximately 09:00.
No-Show
If you do not arrive and we cannot reach you, the booking may be treated as a no-show.
No-shows are non-refundable.
In-Water Dolphin Experience
The in-water dolphin experience is included when sea conditions and the captain’s judgment allow.
If the dolphin trip can safely continue but conditions are not suitable for entering the water, the trip will continue without the in-water activity.
The booking price remains unchanged and no partial refund is provided.
Wild Dolphin Sightings
Dolphins are wild animals. Their location, movement and behavior cannot be controlled or guaranteed.
Your captain will use his local knowledge and experience to search for dolphins and, when conditions allow, may travel farther or spend additional time searching.
A trip where dolphins are not sighted is not eligible for a refund.
Questions Before Booking
If you are unsure about your dates, weather, cancellation policy or any part of your experience, contact us through WhatsApp before confirming your booking.