Who We Are
Boatman Lovina provides private boat experiences in Lovina, North Bali, Indonesia. This website is operated to help guests learn about our experiences, request bookings through WhatsApp and contact us with questions.
Information You Choose To Share
When you request a booking or contact us through WhatsApp or email, you may share information such as your name, email address, WhatsApp number, country, preferred trip date, number of guests, selected experience, notes and other booking information.
We use this information to process and confirm bookings, organise your trip, send booking information, reply to enquiries, provide customer support and keep appropriate business records.
Website Analytics
We use Google Analytics 4 to understand how visitors use this website. Google Tag Manager and Google Site Kit are used to help manage and connect website measurement services.
Analytics information may include pages viewed, events and interactions, referral source, browser and device information, general geographic information, and interactions such as outbound link or WhatsApp button clicks. Analytics data is used to understand website performance and improve the guest experience.
Google may process information using cookies or similar technologies according to its own privacy practices. You can read more in the Google Privacy Policy.
Cookies & Similar Technologies
This website and the services connected to it may use cookies or similar technologies for measurement, security and website functionality. Your browser may allow you to block or delete cookies. Doing so may affect some website features or measurement.
Booking Requests
Bookings are arranged directly through WhatsApp. This website does not offer online checkout or collect card details. Our team confirms availability and trip arrangements with you in the conversation.
WhatsApp & External Services
WhatsApp is provided as a communication channel for booking requests, questions and trip coordination. Once you leave this website and use WhatsApp, your information is handled by WhatsApp under its own terms and privacy policy. We do not control how third-party services process information outside our website.
You can review the WhatsApp Privacy Policy before using that service.
How We Use Information
We may use information we receive to:
- manage booking requests and confirmations;
- respond to enquiries and booking questions;
- confirm dates, meeting information and trip details;
- provide customer service before and after an experience;
- understand and improve website performance;
- maintain website security and prevent misuse; and
- meet reasonable accounting, operational or legal obligations.
Sharing Information
We do not sell your personal information. Information may be processed by service providers that help us operate our website, communications or analytics, including Google and WhatsApp, where needed for those services to function.
We may also disclose information when required by law or where reasonably necessary to protect our rights, guests or website security.
Data Retention
Booking and enquiry information is kept only for as long as reasonably needed for the purpose it was collected, including customer service, operational records and any applicable legal or accounting requirements. Analytics information is retained according to the settings and policies of the analytics services we use.
International Processing
Some service providers used by this website operate across different jurisdictions. As a result, information handled through services such as Google or WhatsApp may be processed outside your country of residence, subject to the provider’s own systems and privacy practices.
Children's Privacy
We do not knowingly ask children to submit personal information directly through this website. Where a booking includes children, booking and contact information should be provided by a parent, guardian or other responsible adult.
Your Choices & Requests
Depending on where you live, you may have rights relating to your personal information, which can include asking to access, correct or delete information we hold about you. You may also control cookies through your browser settings.
If you have a privacy question or request, contact Boatman Lovina using the details below and we will respond as reasonably required.
Changes To This Policy
We may update this Privacy Policy when our website, booking process or service providers change. The latest version will be published on this page with an updated date.
Contact Us
For privacy questions, contact Boatman Lovina in Lovina, Bali, Indonesia.
Email: unaenopapa@gmail.com
WhatsApp: Contact Boatman Lovina